Privacy
Short version: there is no account, no advertising tracker, and your answers and test results never leave your browser.
What stays on your device
These are saved in your browser's own storage so the site can remember them between visits. They are not sent to this site's server.
- Your connection type and plan speed, if you choose them.
- Where you are up to in a diagnosis, and the answers you gave.
- Your saved speed test results.
- Your choice of light or dark theme.
Anything you paste into a tool, such as the output of a Wi-Fi or ping command, is read by the page in your browser and is never uploaded.
What this site's server sees
- Your IP address, briefly. Like every website, the server receives it with each request. It is used in memory to limit abuse and, on the public address check, shown back to you. It is not written to a database.
- Anonymous counts. The site keeps daily tallies of which tools are used, which diagnoses are reached and how many times product links are followed. They are counts only. There is no visitor identifier, no cookie and no profile.
Visitors are not asked to sign in and no cookies are set for them. A sign-in cookie is used only by the site's administrator.
Other companies involved
- Cloudflare, for the built-in speed test. When you run the test, your browser exchanges data directly with Cloudflare's network so that speed and delay can be measured. Cloudflare receives your IP address and the measurements and uses them for its own aggregated statistics on internet quality. The test only runs when you press the button.
- Retailers, when you follow a product link. Following a link takes you to that retailer's website, which has its own privacy policy and may place cookies in your browser, including to record that you arrived from this site. Nothing is shared with a retailer unless you follow a link.
- Hosting and network providers. The companies that host and deliver this site process requests in order to do so.
Links to other sites
The site links to NBN Co, the ACMA, the Telecommunications Industry Ombudsman, other speed tests and retailers. This page does not cover what those sites do.
Contact
Questions about this page, or about anything the site holds:hello@fixmynbn.com.au.
Changes
If what the site collects changes, this page will be updated before the change takes effect. Last updated November 2026.