About FixMyNBN
A free, independent tool that helps Australian households work out where an internet problem really is, and what will actually fix it.
Why it exists
When the internet plays up, most advice is either "turn it off and on again" or a sales pitch. Neither tells you which part of your connection is at fault. That matters, because a slow bedroom, a congested provider and a faulty line in the street feel much the same from the couch, yet they have different fixes and different people responsible for them.
FixMyNBN treats your connection as a chain of six links: the internet, your provider and the NBN, the line and box in your home, your router, the Wi-Fi or cable, and the device in your hands. Each question you answer and each test you run rules one link in or out, until the faulty one is the only one left.
How the advice is ordered
- Free fixes come first. Moving a router or changing a setting costs nothing and solves more problems than any purchase.
- Equipment is matched to the job. A cheap Wi-Fi extender is a good fix for a doorbell and a poor one for a games console. Every option is rated for gaming, video calls, streaming and smart devices.
- Faults on the line are sent to the right place. If the problem is outside your home, the tool says so and helps you report it with evidence.
Where the facts come from
Technical and legal statements on this site are checked against primary sources: NBN Co's own guides for each connection type, the ACCC's Measuring Broadband Australia reports, and the Commonwealth cabling rules administered by the ACMA. They were last reviewed in November 2026. Networks and rules change, so treat specific figures as a guide and confirm anything important with your provider.
What it is not
- It is not NBN Co, and it is not your internet provider. It cannot see your service, log a fault or book a technician.
- It is general information, not professional advice for your particular premises.
- It does not replace a licensed electrician or a registered cabler. Where the law requires one, the tool says so.
Your data
There is no account and nothing to install. Your answers and test results stay in your own browser. The privacy page sets out exactly what is and is not collected, andhow the site makes money is explained in full.
Get in touch
Spotted something wrong, or have a problem the tool did not cover? Write tohello@fixmynbn.com.au.